Privacy at Rundstrom

Blog comments and email updates

Comments are stored for moderation. Your display name and comment become public only after approval. Do not include private contact details. Email signup requests are stored privately with the date, signup page, and consent record. Signing up requests workshop emails; it does not confirm ownership of the email address. The newsletter has not launched yet. You can request removal at the contact address below.

Website measurement

Our first-party website measurement records page loads, referring website names, article reading engagement, external-link clicks, and signup actions to improve the site. It does not use analytics cookies, track you across websites, or retain your full IP address. Full referral URLs and query strings are not stored. Do Not Track and Global Privacy Control signals are respected by this measurement. Short-lived, hashed network identifiers are used separately to limit form spam and excessive requests. Comments, signup requests, and measurements are stored with our website hosting provider.

What you share

When you contact us, you may provide your name, email address, optional phone number, city and state, details about a cast-iron piece, photographs, and the questions you want answered. A customer who later authorizes a job or purchases an item may also provide shipping, billing, and transaction information needed to complete that work.

How we use it

We use inquiry information to understand and respond to your request. If we agree to a restoration or sale, we use the necessary details to document the piece, perform the work, fulfill the order, provide support, keep required business records, and resolve any issue. An inquiry does not authorize work or shipment. We do not publish your name, family story, or customer-owned piece without separate permission.

Where it goes

The website is hosted by our site provider. Messages prepared through the on-page email forms are sent by your own email application to our Google Workspace inbox after you review and send them; photographs must be attached in that application. Google Workspace processes the resulting correspondence.

Some inquiry forms are embedded from Tally. If you use one, Tally receives the information and files you submit so we can review and reply. It may send a confirmation or notification associated with that submission.

The optional Tawk.to chat widget is provided by a third party. When the widget loads or you use it, Tawk.to may process technical information, device or browser identifiers, chat contents, and the contact details you choose to provide. Its service may use cookies or similar storage. Please use email or the contact page if you prefer not to use chat.

When a separately listed piece becomes available for purchase, Square and the selected carrier will receive the information needed to process payment and delivery. Card details are entered on Square’s checkout page, not in a Rundstrom website form. We do not sell personal information or use it for targeted advertising.

Your choices

You may use email instead of the chat widget or an embedded form. You may ask to access, correct, or delete inquiry information that we hold, subject to records we must keep for an active request, transaction, tax, security, or legal purpose. We do not knowingly collect personal information from children under 13 through this website.

Care and retention

We restrict access to customer correspondence and photographs, retain inquiries while needed to respond and manage the relationship, and keep job and transaction records for applicable business, tax, and legal needs. You can ask us to correct or delete inquiry information when it is no longer needed for those purposes. We may retain information required to complete a transaction or comply with law.

Contact

For a privacy question or request, email contact@rundstromrestorations.com. You can also use the contact page.